365jili FAQ

You must be at least 21 years old to register and play at 365jili Casino. This is a strict requirement under Philippine gaming regulations enforced by PAGCOR. All players must complete age verification as part of the KYC process. Accounts found to belong to individuals under 21 will be immediately closed and any deposits returned. 365jili takes underage gambling very seriously — there are zero exceptions to this rule.

365jili accepts the following Philippine government-issued IDs for KYC verification: PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, Voter's ID, or Postal ID. You may also be asked to submit a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last three months). KYC verification is typically completed within 24–48 hours of document submission.

No. Each player is permitted only one 365jili account. Creating multiple accounts (also known as multi-accounting) is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and any balances forfeited. If you have accidentally created a duplicate account, please contact our support team immediately to resolve the issue.

Visit the 365jili Login page and enter your registered email address and password. If you have enabled two-factor authentication (2FA), you will also need to enter the one-time code sent to your mobile number. If you have forgotten your password, click "Forgot Password" on the login page to receive a reset link via email.

The minimum deposit at 365jili is ₱100 for most payment methods, including GCash and PayMaya. Bank transfer minimums may vary slightly depending on your bank's own transfer limits. There is no maximum deposit limit for verified accounts, though large deposits may require additional verification for security purposes.

GCash and PayMaya deposits are credited to your 365jili account almost instantly — usually within a few seconds to a few minutes. Bank transfer deposits may take 15 minutes to a few hours depending on your bank's processing times. If your deposit has not appeared after 2 hours, please contact our 24/7 support team with your transaction reference number.

To withdraw your winnings, log in to your 365jili account and navigate to the Cashier section. Select "Withdraw," choose your preferred payment method, enter the amount you wish to cash out, and confirm the request. Make sure your account is fully KYC-verified before requesting a withdrawal — unverified accounts cannot process cashouts. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

Most 365jili withdrawals are processed within 1–3 business days. GCash and PayMaya withdrawals are typically the fastest, often completing within 24 hours. Bank transfer withdrawals may take up to 3 business days depending on your bank. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. You will receive an SMS or email notification once your withdrawal has been processed.

365jili does not charge any withdrawal fees on standard cashout requests. However, your bank or e-wallet provider may apply their own transaction fees, which are outside of 365jili's control. We recommend checking with GCash, PayMaya, or your bank directly if you notice any deductions on the receiving end.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the full wagering requirement has been met. If you attempt to withdraw before completing the wagering requirement, the bonus and associated winnings will be forfeited. Your real-money balance (funds you deposited yourself, not bonus funds) can generally be withdrawn at any time, subject to standard verification checks.

Yes! 365jili regularly runs promotions for existing players, including reload bonuses, cashback offers, free spins on featured slots, and special event promotions tied to Philippine holidays and major sporting events like PBA, NBA, and boxing. Keep an eye on the Promotions section of your account and make sure your notification preferences are enabled so you never miss a deal.

Absolutely. 365jili is fully optimized for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required, though a dedicated app may be available for an even smoother experience. Whether you are in Manila, Cebu, Davao, or anywhere else in the Philippines, you can enjoy 365jili games on the go as long as you have a stable internet connection.

Yes. All games at 365jili use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and dice roll is completely random and independent of previous results. Our games are regularly audited by independent testing agencies to verify fairness and accuracy of published Return to Player (RTP) percentages. 365jili is committed to transparent and fair gaming for all players.

Fortune Rabbit is one of the most popular slot games available at 365jili, featuring a charming Asian-themed design with lucky rabbit symbols, multipliers, and exciting bonus rounds. To play, simply navigate to the Fortune Rabbit game page, set your bet size, and spin the reels. The game includes free spin features and special wild symbols that can significantly boost your winnings. It is available on both desktop and mobile.

Yes. 365jili strongly recommends enabling two-factor authentication (2FA) on your account for an extra layer of security. When 2FA is active, you will need to enter a one-time code sent to your registered mobile number each time you log in from a new device. You can enable 2FA from your Account Security settings. This significantly reduces the risk of unauthorized access even if your password is compromised.

If you suspect that someone has accessed your 365jili account without your permission, take the following steps immediately: change your password, enable 2FA if not already active, and contact our 24/7 support team to report the incident. Our security team will investigate and can temporarily freeze your account to prevent any further unauthorized activity while the issue is resolved. Never share your login credentials with anyone.

Self-exclusion is a tool that allows you to voluntarily block yourself from accessing your 365jili account for a set period — from 3 months up to permanent exclusion. During self-exclusion, your account is locked, all marketing communications are stopped, and you will not be able to log in or make deposits. To activate self-exclusion, go to Account Settings > Responsible Gaming, or contact our support team directly. Self-exclusion takes effect immediately. For more details, visit our Responsible Gaming page.

The minimum age to gamble at 365jili is 21 years old, in line with Philippine law and PAGCOR regulations. All players must verify their age during the KYC process. Underage gambling is strictly prohibited and any account found to belong to a person under 21 will be immediately closed. If you are a parent or guardian concerned about a minor accessing gambling sites, we recommend using parental control software on shared devices.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR operates a responsible gaming program with resources for Filipino players. You can also reach out to the National Council for Mental Health (NCMH) in the Philippines for counseling and support. 365jili's own responsible gaming support team is available 24/7 — contact us anytime and we will help you access the tools and resources you need. Remember: Gambling is addictive. Know when to stop.

For standard slot and bingo games, a stable connection of at least 2 Mbps is sufficient. For live dealer games, we recommend a minimum of 5 Mbps for smooth, uninterrupted streaming. If you experience lag or buffering during live games, try switching from Wi-Fi to a mobile data connection (or vice versa), closing other browser tabs, or reducing the video quality setting within the live game interface.

365jili is compatible with all modern browsers including Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. For the best experience, we recommend using the latest version of Google Chrome on both desktop and mobile. Make sure your browser is up to date and that JavaScript is enabled. If you encounter display issues, try clearing your browser cache and cookies, then reload the page.